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Privacy Policy


At The Collector's Boutique, our commitment to exceptional customer service means we respect and protect the privacy of our customers. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.  Please note that by visiting www.thecollectorsboutique.com, you accept and consent to the practices described in this Privacy Policy.

To help us provide the best possible service we gather information to allow us to process your orders, register your account and subscribe to our newsletter.  When undertaking these actions, we will collect certain information from you including but not limited to:

  • Name
  • Billing address
  • E-mail address
  • Password(s)
  • Credit, debit card or other payment information

 

We protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties.   We respect your privacy and do all we can to honour the trust you place in The Collector's Boutique.

We receive and collect all the information you enter in our website or provide us through any other method.  Any of the information we collect from you may be used in one of the following ways: 

  • To personalize your experience.  Your personal information will help us personalize any future purchase you might make, improve our online shop and to send you updates which are interesting and useful to you. 

  • To improve our website.  We continually strive to improve our website offerings based on the information and feedback we receive from you.  Furthermore your information allows detecting and preventing fraud or abuse, and for third parties to carry out technical/logistical support and other functions on our behalf.

  • To improve our Customer Service.  Your information helps us respond to your customer service requests and support needs more effectively.

  • To process transactions.  Your information, whether public or private, will under no circumstance, be sold, exchanged, transferred, or given to any other company without your express consent.  In general, we use your personal information to process and deliver your orders, offer you any service you request, process your payments and to contact you with regards to your orders.

Furthermore, we may use aggregate information and statistics for the purposes of monitoring website usage, so as to help us develop our website and services.  These statistics do not include information that can be used to identify any individual.

We currently only send emails to customers who have asked us to send them information about our products and services.  If you have asked for such emails in the past, but have now changed your mind, just email us and let us know and we will remove your details from our emailing list.
 

Use of cookies

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.  Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features on our website, however you will not be able to purchase items or experience the site properly.
 

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you - so long as these parties agree to keep this information confidential.

We may also release your information when we believe that it is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
 

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.
 

Terms and Conditions 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.thecollectorsboutique.com/termsandconditions
 

Your Details

You warrant that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like your details to be removed entirely, please email info@thecollectorsboutique.com. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
 

Your Consent 

By visiting The Collector's Boutique, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may become aware of the information we collect and how we use it at all times.
 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes. 

 
Your Security

As we are always looking to enhance our customer’s experience while using thecollectorsboutique.com, use of the website is monitored and anonymous data on customers’ use of the website is recorded.

The Collector's Boutique and our online business partners may also collect other information such as the URL you have come from, geographical location, I.P address, browser used and other data.

We will never pass your details onto third parties.
 

Validation checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer.  If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, we will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services).  A third party may also be instructed to complete these checks.

By ordering from the website you consent to such checks being made.  We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order.  Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with the relevant Spanish privacy law, namely the “Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal de España.”  These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible and to assist in the prevention of crime.
 

Security Code

We will ask for your security code when you enter your card details. This is the last three digits on the signature strip on the back of your credit or Maestro card. American Express card holders this is the four digit number found on the front of the card. It guarantees that you physically have the card when you order and ensures that fraudulent orders cannot be placed with your card number alone.

MasterCard SecureCode (for MasterCard and Maestro cards) and Verified by Visa (for Visa cards)

When you are entering your payment details on our website, a box will pop up giving you the option to register with either MasterCard SecureCode or Verified by Visa (depending on which type of card you have), or to sign into them if you have already registered.

MasterCard SecureCode and Verified by Visa work in the same way. Both systems protect your existing credit card with a secret password that you create. Your password is registered with your card-issuing bank and from then on you can use the same password whenever you use that card to pay for goods at thecollectorsboutique.com or with any other websites that use this technology.
 

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

Our web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure. Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it. When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code, which is then securely transmitted. We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.
 

How to contact thecollectorsboutique

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments, please send an email to info@thecollectorsboutique.com, or call us on +34 952 051 351.